Returns and complaints

INFORMATION ON COMPLAINTS

If the goods you have purchased are faulty or not in accordance with your order, you can make a complaint under the warranty.

The complaint should be made to the company address. A written complaint should be enclosed with the package.

In order to process the complaint efficiently, the parcel should include:

• the advertised product,
• a completed letter of complaint,
• proof of purchase or details of the person on whose behalf the order is placed.

Within 14 days of receipt of the faulty goods, we will respond to your complaint and inform you of the next steps to take.

RETURN THE ITEMS YOU HAVE PURCHASED:

INFORMATION ON RETURNS

We guarantee the right to withdraw from the Contract and, consequently, to return the goods ordered, within 14 days of receiving the parcel, without giving any reason.

Returns should be made by posting the unwanted product back to the company’s address at your own expense

Address details for returns and complaints:

MODECO
Białystok 15-585 41 Zabłudowska St.