Returns and complaints

INFORMATION ON COMPLAINTS

If the goods you have purchased are faulty or do not match your order, you can make a claim under the warranty.

The complaint should be sent to the company’s address. A written complaint should be enclosed with the parcel.

In order to deal with the complaint efficiently, the parcel should contain:

• the advertised product,
• a completed letter of complaint,
• proof of purchase or details of the person on whose behalf the order is placed.

Within 14 days of receiving the faulty goods, we will respond to your complaint and let you know what to do next.

RETURN THE ITEMS YOU HAVE PURCHASED:

INFORMATION ON RETURNS

We guarantee the right to withdraw from the Contract and, consequently, to return the goods ordered, within 14 days of receiving the parcel, without giving any reason.

Returns should be made by posting the unwanted product back to the company’s address at your own expense

Address details for returns and complaints:

MODECO TRADING SP.J.
Białystok 15-585, 41 Zabłudowska Street.